Refund policy
At Fusion Sweets and Snacks, your satisfaction is important to us. Due to the perishable and consumable nature of our candy products, we are unable to accept returns or exchanges once an order has been delivered.
However, if your order arrives damaged or you receive an incorrect item, please contact us within 5 days of delivery so we can help resolve the issue. To assist you quickly, please email us at orders@fusionsweetsandsnacks.com or use our Contact Us page with the following information:
Your order number
A description of the issue
A photo of the item you received
Your contact information
Our team will review your request and work with you to find an appropriate resolution, which may include a replacement or a refund, depending on the circumstances.
Please note that due to health and safety reasons, we cannot accept returns on any candy products once they have left our facility, unless there was an error or damage in your shipment.
We appreciate your understanding and look forward to serving you.